At Dare 2 Sparkle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, you may return the product to us for a refund or exchange, subject to the terms and conditions set out below.
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Returns
1.1 You may return any product within 7 days of receipt, provided that the product is in its original packaging, and in its original, unused condition.
1.2 You will be responsible for the cost of shipping the product back to us.
1.3 Once we have received the returned product and inspected it, we will process your refund within 15 business days.
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Defective Products
2.1 If you receive a product that is defective or damaged, please contact us within 6 months of delivery to arrange for a return or exchange.
2.2 We will cover the cost of shipping the defective or damaged product back to us.
2.3 Once we have received the product and inspected it, we will process your refund or exchange within 15 business days.
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Exclusions
3.1 We cannot accept returns of products that have been opened or used, unless they are defective or damaged.
3.2 We do not offer refunds or exchanges for products that have been purchased on sale.
3.3 We reserve the right to refuse any return or exchange that does not comply with these terms and conditions.
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How to Initiate a Return or Exchange
4.1 To initiate a return or exchange, please email us at orders@samanthacarter.co.za, and we will provide you with further instructions.
4.2 Please include your order number and the reason for the return in your email.
4.3 Please note that we may require additional information from you before processing your return or exchange.
We comply with all applicable laws and regulations, including the South African Protection of Personal Information Act (POPIA), in the handling of personal information. If you have any questions or concerns about our Refunds and Returns Policy, please contact us at Hello@samanthacarter.co.za, and we will be happy to assist you.
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